Support and redress
Raise a complaint
If a deduction, affordability decision or personal record looks wrong, report it promptly. Keep your national ID and salary details out of ordinary email or the public contact form.
1
Start with the responsible organisation
Contact your employer for payroll records or your lender for a loan instruction. Ask for a case reference.
2
Escalate a platform issue
If the issue concerns Affordax processing, send a short description and your case reference through the contact page.
3
Preserve your evidence
Keep payslips, statements, dates and correspondence. Do not send passwords, one-time codes or full identity documents.